Refund & Return Policy

We want you to feel confident when shopping with us. Here’s our simple, transparent refund and return policy:

1. Return Eligibility

You can return items within 14 days of delivery if:

  • The item is unused and in its original packaging

  • The item is defective, damaged, or incorrect

2. How to Start a Return

Email support@shopbyfusion.com with:

  • Your order number

  • Photos or video of the item (if damaged/incorrect)

  • A brief reason for the return

3. Refund Process

After verifying the issue:

  • We will process a refund to your original payment method within 5–7 business days

  • You may be asked to return the item or dispose of it, depending on the case

4. Return Shipping Costs

  • If the return is due to our error (e.g., damaged or wrong item), return shipping is covered by us.

  • If it’s a change of mind, the buyer is responsible for return shipping.

5. Items That Cannot Be Returned

  • Final sale items

  • Used, worn, or washed items

  • Personal care or hygienic items (for safety reasons)